Today, the importance of information technology to organization’s viability and future prospect cannot be overstated. For customer facing endeavors, technology may already be the primary interface, not only in B2C but also in B2B. For middle- and back-office, technology is at the heart of operational efficiency. IT failures are clearly visible, just look at the fiasco with the recent rollout of Healthcare.gov.
In Part 1 of this short presentation, we explore the reasons behind the challenges of implementing technology and we conclude with six major root causes of technology failure. In another presentation, Part 2, we will present a simple framework on technology implementation.