“The role of the client-side project manager is quite different and not so well documented. Client side project managers should:
- Work to ensure the delivery organisation and project are aligned to the needs of the client;
- Have the authority to represent the client organisation;
- Maintain the link between the project and the strategy of the client organisation;
- Lead the relationship with the delivery organisation;
- Create an environment for success that allows the delivery organisation the best chance of succeeding;
- Manage the way the client organisation interfaces wit the delivery organisation and project:
- Conduct internal reporting to the sponsor and other managers within the client organisation;
- Respond to requests for information, change requests and other communications from the project on behalf of the client organisation and manage the resolution of each issue;
- Maintain the commercial contract with the delivery organisation and monitor performance.
These ‘client side’ functions are essential for overall project success and meet the definition of a ‘temporary endeavour undertaken to create a unique product service or result’; but represent a very different type of ‘project manager’. ” – Lynda Bourne for Project Accelerator UK. (excerpted) Click here to read the entire article “Project Project Management Part 1”. [end]
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